Shipping Policy

At Clearlight our goal is to make your infrared sauna buying experience simple, efficient and easy. Our promise is to ensure your total satisfaction. Shipping damage claims are rare, but they do happen. In the event of shipping damage we will promptly replace or fix the damage to your satisfaction. Should you need to return an item to us, please note our Cancellation and Return Policy below:

Visible Loss or Damage
Any external evidence of loss or damage that occurred during transit is considered visible loss or damage and should be noted on the bill of lading and signed by the carrier’s agent (driver).

Concealed Loss or Damage
Any damage that occurred during transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough handling in transit it is possible to damage the contents of a container without damaging the container. If such a situation occurs it is important to contact Clearlight Saunas immediately for instructions on how to handle the claim. If a claim is to be filed it is important to save the container that the damaged merchandise arrived in. You must open all received boxes and inspect products for concealed damage within 7 business days of delivery.

Receiving Your Shipment 
When receiving your shipment it is important to do the following:

  1. Your shipment may consist of a number of individual boxes placed on a single pallet. The pallet will need to be separated to be unloaded. You sauna will be shipped with lift gate service with a scheduled appointment for delivery. The driver will move your sauna off of the truck.
  2. Check shipment for any visible damage to containers. If the boxes are dented, crushed, scratched, punctured, or cut it is very important to mark this on the bill of lading. If there is a possibility of damage it may be necessary to open the box and mark the actual damage on the bill of lading. It is important to be specific.
  3. Boxes that have been dropped may not show obvious signs of external damage. You may want to open these specific boxes before the driver leaves to ensure that the contents do not have concealed damage. The driver may refuse to allow you the time to open specific boxes – if this is the case, open the boxes as soon as possible, but not later then 7 days after the delivery, to inspect for damage.

Cancellation and Returns Policy

  1. If an order is cancelled prior to shipment, payment will be fully refunded. Note that we consider your product to be “shipped” when a Bill of Lading and tracking number have been generated for a freight carrier. After products are considered shipped, cancellations are treated as returns as described below.
  2. All returns require a Return Merchandise Authorization (RMA) from our Customer Service Department. Please call 09 887 9872 to obtain an RMA. No returns will be accepted or any credit granted without an RMA. To provide any credit or replacement units we must first have a chance to receive and completely inspect your return.
  3. Per our “30 Day Risk-Free Return Policy” returns will be accepted within 30 business days of product receipt. Shipping charges on returns shall be the responsibility of the customer and all returned items must be returned in “new” or “like new” condition, in undamaged original manufacturer’s packaging and with all original product manuals. After the product is received, inspected and verified to be in “like new” condition, a full refund will be provided on the product purchase price minus any original shipping charges and minus a 15% restock charge. For products sold with a “Free Shipping Promotion” the actual freight cost to originally ship the product will be deducted from your refund. No further fees to the ones stated above will apply.
  4. If you refuse an item delivered by a commercial shipping company for any reason other than damaged merchandise or a shipping error by us, the item shall be treated as a return and charges described in Section 3 above shall be applied.
  5. Most products come with a manufacturer’s warranty which is located in/on their packaging or in their documentation. We do not provide any warranty over and above the manufacturer’s warranty.
  6. Customer orders, private label or non-standard sauna models are non-refundable.

Terms and Conditions and Client Information

Table of Contents

  • 1. Scope of Application
  • 2. Conclusion of the Contract
  • 3. Right to cancel
  • 4. Price and Delivery Costs
  • 5. Shipment and delivery conditions
  • 6. Liability for defects
  • 7. Liability
  • 8. Law and jurisdiction

1) SCOPE OF APPLICATION

  • 1.1 These Terms and Conditions of the company Clearlight Saunas Europe UG, limited liability, (hereinafter referred to as “Seller”) shall apply to all contracts concluded between a consumer or a trader (hereinafter referred to as “Client” and the Seller relating to all goods and/or services presented in the online shop of the Seller. The inclusion of the Client’s own conditions is herewith objected to, unless other terms have been stipulated.
  • 1.2 A consumer pursuant to these Terms and Conditions is any individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession. A trader pursuant to these Terms and Conditions is any person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.
  • 2) CONCLUSION OF THE CONTRACT

  • 2.1 The product descriptions in the Seller’s online shop do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Client.
  • 2.2 The Client may submit the offer by the online order form integrated into the Seller’s online shop. In doing so, after having placed the selected goods and/or services in the virtual basket and passed through the ordering process, and by clicking the button finalizing the order process, the Client submits a legally binding offer of contract with regard to the goods and/or services contained in the virtual basket. The Client may also present the offer to the Seller by means of telephone, fax, e-mail or postal service.
  • 2.3 The Seller may accept the Client’s offer within five days
    • by transferring a written order confirmation or an order conformation in written form (fax or e- mail); insofar receipt of order confirmation by the Client is decisive, or
    • by delivering ordered goods to the Client; insofar receipt of goods by the Client is decisive, or
    • by requesting the Client to pay after he placed his order.
    Provided that several of the aforementioned alternatives apply, the contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs. Should the seller not accept the Client’s offer within the aforementioned period of time, this shall be deemed as rejecting the offer with the effect that the Client is no longer bound by his statement of intent.
  • 2.4 The period for acceptance of the offer shall start on the day after the Client has sent the offer and ends on expiry of the fifth day following the sending of the offer.
  • 2.5 The contract’s content will be stored by the Seller and will be sent to the Client in writing including these Terms and Conditions and Client Information (for example via e-mail, fax or letter) after the Client has submitted his order. In addition, the contract’s content will be stored on the Seller’s website and can be found by the Client in the customer login via the password-protected customer account, provided the Client has created a customer account in the online shop prior to submitting his order.
  • 2.6 The Client can correct all the data entered via the usual keyboard and mouse function prior to submitting his binding order. In addition, prior to submitting the order, all data entered will be displayed in a confirmation window and can be corrected here as well, via the usual keyboard and mouse function.
  • 2.7 The contractual language is English or German.
  • 2.8 Order processing and contacting usually takes place via e-mail and automated order processing. It is the Client`s responsibility to ensure that the e-mail address he/she provides for the order processing is accurate so that e-mails sent by the Seller can be received at this address. Particularly, it is the Client`s responsibility, if SPAM filters are used, to ensure that all e- mails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered.
  • 3) RIGHT TO CANCEL
    Consumers are entitled to the right of cancellation. Detailed information about the right of cancellation are provided in the Seller’s instruction on cancellation.

    4) PRICE AND DELIVERY COSTS

  • 4.1 Unless otherwise stated in the product descriptions, prices indicated are end prices and include the statutory value-added tax. Any possible additional delivery and dispatch costs are specified separately in the respective product description.
  • 4.2 Payment can be made using one of the methods mentioned in the Seller’s online shops.
  • 4.3 If payment in advance has been agreed upon, payment shall be due immediately upon conclusion of the contract.
  • 4.4 Every effort is made to allow for flexibility with overdue accounts. But outstanding balances in excess of 3 months old will be passed on to a debt-collecting agency. The debtor will be responsible for the overdue account as well as the cost of all associated debt collecting fees. All costs incurred in the recovery of overdue funds including but not limited to debt recovery charges and legal fees may be added to the balance of your account.
  • PRICE AND DELIVERY COSTS

  • 4.1 Unless otherwise stated in the product descriptions, prices indicated are end prices and include the statutory value-added tax. Any possible additional delivery and dispatch costs are specified separately in the respective product description.
  • 4.2 Payment can be made using one of the methods mentioned in the Seller’s online shops.
  • 4.3 If payment in advance has been agreed upon, payment shall be due immediately upon conclusion of the contract.
  • 5) SHIPMENT AND DELIVERY CONDITIONS

  • 5.1 Goods are generally delivered on dispatch route and to the delivery address indicated by the Client, unless otherwise agreed.
  • 5.2 Should the assigned transport company return the goods to the Seller, because delivery to the Client was not possible, the Client bears the costs for the unsuccessful dispatch. This shall not apply if the Client hereby exercises his/her right of cancellation, or if he/she has been
    temporarily impeded to receive the offered service, unless the Seller has notified the Client for a reasonable time in advance about the service.
  • 5.3 The risk of accidental destruction and accidental deterioration of the sold goods shall in principle be transferred to the Client when they come into the physical possession of the Client or a person identified by the Client to take possession of the goods. Should the Client act as a trader, the risk of accidental destruction and accidental deterioration in the event of a sale by dispatch shall be transferred upon delivery of the goods to a qualified transport person at the Seller’s place of business.
  • 5.4 Should the Seller also be responsible for the assembling and installation, the risk shall be transferred to the Client after completion of the assembly and installation and at the time of acceptance by the client.
  • 5.5 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This only applies if the Seller is not responsible for the non-supply and if he has concluded a concrete hedging transaction with the supplier. The Seller shall make all reasonable efforts to obtain the goods. In case of non-availability or partial availability of the goods he shall inform the Client without delay and payments made by the Client will be immediately refunded.
  • 5.6 Collection by the Client is not possible for logistical reasons.
  • 6) LIABILITY FOR DEFECTS

  • 6.1 Should the object of purchase be deficient, statutory provisions shall apply. The same is true, if installation of the goods form part of the contract, the goods are installed by the Seller or under the Seller’s responsibility and the goods are installed incorrectly. However this does not apply, if a failure to conform to the contract has its origin in materials supplied by the Client.
  • 6.3 If the Client is a Trader
    • a marginal defect shall generally not constitute claims for defects,
    • the Seller may choose the type of subsequent performance,
    • for new goods, the limitation period for defects shall be one year from transfer of risk,
    • for used goods, rights and claims for defects are generally excluded,
    • the limitation period shall not recommence, if a replacement delivery is carried out within the scope of liability for defects.
  • 6.4 If the Client is a consumer and he uses his short-term right to reject the product, he has to return the product at his cost.
  • 6.4A Furthermore, for traders the statuary limitation periods for recourse claims remain unaffected. The same shall apply for traders and consumers in the event of willful intent or gross negligence and fraudulent concealment of a defect.
  • 6.5 For traders, the aforementioned limitations of liability and the restrictions of limitation periods in Section 6.2 do not refer to claims for damages and reimbursement of expenses that the buyer may assert due to statutory provisions for defects according to Section 7.
  • 6.5 A If the Client is a businessperson, he has the commercial duty to examine and notify defects. Should the Client neglect those duties, the goods shall be deemed approved.
  • 6.6 If the Client acts as a consumer, the forwarding agent has to be immediately notified by the Client of any obvious transport damages and the Seller be informed accordingly.
  • 7) LIABILITY

  • Should the client fail to comply therewith, this shall not affect his/her statutory or contractual claims for defects.
    The Seller shall be liable for any contractual and quasi-contractual claims and for claims of liability in tort regarding damages and effort compensation as follows:

  • 7.1 The Seller shall face unlimited liability
    • in case of intent or gross negligence,
    • in case of injuries of life, body or health resulting from intent or negligence,
    • in case of a promise of guarantee, unless otherwise provided,
    • in case of liability resulting from mandatory statutory provisions such as the product liability and safety law.
  • 7.2 Provided that the Seller negligently infringes an essential contractual duty, the liability to pay damages shall be limited to the foreseeable, typically occurring damage, unless unlimited liability applies pursuant to Section 7.1. Essential contractual obligations are obligations the contract imposes on the Seller according to its content to meet the purpose of the contract and whose fulfillment is essential for the due and proper implementation of the contract and on the fulfillment of which the Client can regularly rely.
  • 7.3 For the rest the Seller’s liability is excluded.
  • 7.4 The aforementioned provisions on liability apply also for the Seller’s liability regarding his legal representatives and vicarious agents.